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Remote Services – IT Business Support

The AVG Premium Remote Control is easy to use, but you will need an official Session Code from your Computer Helper expert. If you don’t have a Session Code, please contact your Computer Helper representative. If you already have a Session Code, enter it below, and click “Allow Access.”

Remote Services can be a great way to enhance your company’s IT support experience. As your preferred IT Support Company, Computer Helper can investigate and troubleshoot potential problems with your desktop computer or with your entire network 24/7 with Remote Access. Computer Helper will gladly assist you as our client with troubleshooting a potential problem on your computer or network, when you allow us remote access via the below authorization. This is an effective, fast, and secure way for us to investigate the issue or issues with your business operating systems. Remote Services with Computer Helper is always double-safe on our end and your end, and can offer outstanding flexibility for IT Business Support.

Got more questions about Remote Access, or how it could work for your business? Give us a call, or check out the info below!

  1. How do remote desktop connections work?
    Typically, a remote desktop connection from your IT professionals can be setup by utilizing a remote-access Virtual Private Network (VPN). This allows a professional to access your network when necessary for repairs, troubleshooting, software updates, spyware prevention, and more. A VPN can also be helpful if you or other employees need to be able to access your network from a remote location. For a VPN to be setup properly, you would need a remote-access server, a network access server, and the proper client software.
  2. How do I enable Remote Desktop Services?
    You very likely may not have to make any changes to your computer settings, but if so, enabling Remote Desktop Services on your work computer is a fairly simple process, if you know what you’re doing. Before you actually allow remote access, you should always make sure you trust the professional who is requesting Remote Desktop access to your computer. Each operating system varies a bit in terms of the protocol involved with enabling Remote Desktop Services. Some Operating Systems may require you to download and run a Remote Desktop Service program, which should prompt you for steps of action. Your Computer Helper professional will guide you with step-by-step instructions if you do need to make changes to your computer’s settings.

    If you’re doing all this while you’re either on the phone or chatting with your IT professional, you may need to keep your computer from going into Sleep Mode while connections are being made. Once a connection is made, your IT professional should be able to navigate where they need in order to perform the required functions, regardless of sleep mode or not. You may also need to know the “name” of your computer (i.e. Bobby’s Desktop, Hooper Family Computer, etc). You may also need to keep your computer powered on while changes are being made. If any of this is different for your specific machine, your Computer Helper professional should inform you.

  3. How do I disable Remote Desktop access?
    If you fear you may be in danger of remote access hacking, you need to remove someone’s remote access to your computer, or you’d just like your remote access portal to be closed, you may need to disable Remote Desktop access through your computer. If you already have Remote Desktop access disabled, you won’t need to take any action. If you have previously enabled Remote Desktop Access, your specific protocol might vary, but it is likely very similar to the following process. In Windows 10, you can usually select the start menu, type “Remote Desktop,” and navigate to your specific setup. Different operating systems have different manners in which to disable remote access. If you are concerned, or would like more information regarding this topic for your computer, your Computer Helper professional can help guide you through every step of the process. We’re here for you!