Managed IT Services In Atlanta

Assisted the customer with setting up Microsoft Authenticator and changing their password. Subsequently, provided guidance on accessing email through Outlook on desktop and mobile applications.

Personnel changes have been made in Microsoft 365 per the customer's request.

Reinstalled the drive as well and installing a fresh version of Windows 10. 

The power cable in the monitor has been fully seated, correcting the issue of the monitor not turning on. Additionally, PSSLite has been successfully installed and the camera feed has been set up for the customer.

The customer resolved the issue themselves quickly.

The customer's account needed to be set up as a brand new user. Microsoft Authenticator and SMS backup were configured, followed by rebooting the system. After signing in, guidance was provided on how to navigate Edge, OneDrive/SharePoint, Outlook, and Office apps. It was explained that Edge and OneDrive were synced for convenience, so it was suggested to utilize those tools primarily.

Assisted the customer with her Microsoft account problems and configured Multi-Factor Authentication (MFA).

Reconnected the phone and computer as well as resetting the pin on the computer.

Removed the device from RMM as it has not been seen in 6 months.

Created the requested users in Exchange Online and provisioned licenses for the users.

Created the mailbox for the new user as requested. Assigned a license and ensured the mailbox was accessible.

Reset the secondary domain controller's machine password after disabling the Kerberos Key Distribution Center service on the broken DC. Then, changed the DNS servers of both domain controllers to correct a small issue. Finally, forced DFS sync and AD database sync. Then cleared all event logs. Finally, AD replication works everywhere again and domain controller diagnostics report healthy!

Customer declined to replace the battery at this time. Closing this alert.

The customer purchased a new device and needed assistance resetting their Microsoft Authenticator. We guided them through the setup process over the phone, including the setup of Outlook Mobile. To ensure proper functionality, we sent and received test emails. Thank you for choosing our services.

The system's updates were manually executed, followed by machine reboot.

Reinstalled Windows 11

The customer's user account has been decommissioned as per the manager's request.

A new user has been created as per management's request.

The contact data provided by the customer was processed and converted into a machine-readable format. This data was then successfully imported into Mailchimp, allowing the customer to use the product for their weekly email blasts.

The DNSFilter agent has been removed due to its complete inability to communicate with the Microsoft update services for unknown reasons. We uninstalled the agent from the machine manually since DNS filtering is already implemented at a network level. Following this, Windows Updates were completed manually on the device.

The customer has not contacted us to proceed with their request.

A new user account has been created and temporary credentials have been sent to the manager.

The Outlook profile has been rebuilt, resulting in the resolution of the data file corruption issue.

The customer contacted us requesting to reset the password for two user accounts. The temporary passwords were read over the phone to the customer and they were able to access the accounts.

The provisioning quarantine has been manually overridden. Please be advised that the mass deletes were a result of legitimate account cleanup and not malicious activity.