Managed IT Services In Austell

Installed Avast

Reggie has declined the request to increase the storage drive. As a solution, the Ninja agent will be configured to ignore this particular drive.

An appropriate remote desktop link has been added to the client's computer. Additionally, Google Chrome has been installed and Chrome Sync has been enabled.

Determined that this the issue Ron was experiencing was the result of a bug with Agency Advantage and was unrelated to printer queues or other printer-related issues. We handed this off to Agency Advantage to finish resolving after troubleshooting and running scripts for several minutes.

We have successfully initiated the remote desktop service for our esteemed client. Should you require any further assistance, please do not hesitate to contact our technical support team.

The network at the client's location is currently experiencing an outage. We would like to inform the client that our equipment is functioning properly.

There appeared to be an issue with the firewall, however, all issues were resolved prior to the onsite visit.

The space issue has been resolved.

Unfortunately, we would like to inform our customers that the notification feature of the app has been temporarily disabled. We apologize for any inconvenience caused and thank you for your patience as we work to resolve this issue. Please note that we are continually working to improve our services to provide the best user experience possible.

Upon review, it has been determined that the email in question is a scam. As such, we kindly ask the customer to report the email as junk and delete it from their inbox. Thank you for bringing this to our attention.

The SATA cables have been reconnected and the computer is now powering on properly.

The DNS settings on the client's computer have been updated to successfully resolve the QuickBooks issue.

The new Comcast modem has been successfully configured with the correct network settings.

Created a Group Policy Object (GPO) to deploy Remote Monitoring and Management (RMM) software to workstations as requested by the customer.

When assisting the client, I remotely accessed their laptop to help resolve an issue related to their workstation and UDP.

The customer's user account, Ginger, has been identified as the current authentication method for the majority of the printers on the server. To ensure optimum security, we recommend that the printers be configured to use the Copier service account instead.

The virus scans have been conducted on all the computers. It has been found that only one computer had any malware, which consisted mostly of adware and PUPs.

The Windows update process has been manually initiated and the updates have been successfully applied. The system is scheduled to reboot at 3am tomorrow morning.

To resolve the issue, it was necessary to remote into the system and log into the Microsoft Admin Portal. From there, the blocked device was successfully enabled. Additionally, a repair install of Office 365 was run and the email profile was recreated in order to sync to exchange.

We have informed the customer, Reggie, that their account belonging to Ginger was not compromised. Upon investigation, it has been determined that the spoof in question was initiated using a random Gmail address.

The Quickbooks issue reported by the customer, Tim, was not present upon my site visit. Additionally, the client, Savannah, reported that their PC was functioning properly during my visit.

It has been determined that the email in question is spam. We apologize for any inconvenience this may have caused.

Repairing a corrupted Peachtree company file, after successful virus removal.