Managed IT Services In Douglasville

I assisted the client and TrashFlow support in transitioning between computers and redirecting their app to the hosted cloud instance. I have also made a note of the settings in Hudu for future reference.

Attempted to restart the Printix client service. Then, attempted to reboot the machine. After that, a reboot of the printer ended up fixing it. Separately, fixed an issue with printing for another user by simply removing the older local-only printer driver and replacing it with the Printix deployed driver instead.

The computer is abandoned

Reinstalled the Printix client, which allowed printing to resume properly after printer drivers were automatically deployed and re-enumerated.

I deployed the standard and strict spam filters using CIPP.

The security baseline was configured along with the rest of Intune and Azure.

The migration was successfully completed during the deployment of the new machines.

Customer picked up and I assisted him with his outlook account.

The issue appears to have been resolved on its own.

The requested user has been decommissioned and all of their licenses have been removed.

Replaced the fan

The EngSpare machine is set up and ready to use.I moved multiple desktops around, reinstalling Windows on 3 machines. This was to fix a security issue on one, a bug on another, and prepare the spare to allow an engineer to use if needed.

The issue stemmed from an incident where equipment in the shared network closet was unplugged and subsequently reconnected incorrectly.

Updated scanner settings to reflect current staffing changes.

Customer declined service because they no longer want the software installed on their computer.

Manually mapped the SharePoint Online site to the OneDrive client from the web browser, since the sites were not mapping automatically despite policy from Intune appearing to apply correctly.

Implemented Printix as a replacement for Universal Print to improve the client's printing experience.

All tasks were completed, including swapping machines, consulting with the electrical department regarding camera installation, and aiding third-party vendors with tool setup.

Deployed AutoCAD LT 2025 as an application available via the Company Portal in Intune. This is part of our journey to secure the customer environment completely by eliminating local Administrator rights, as well as make the customer experience better by allowing secure, easy self-service application deployments to their own machines.

Removed an expired TAP from the user's account and provided guidance on setting up Outlook Mobile.

Created a Temporary Access Pass for the user to sign in to Windows. Then, assisted in setting up Microsoft Authenticator, changing password, and implementing other security measures. Finally, configured apps, such as Keeper password manager, Papercut NG printing client, and more. The user should now be fully prepared to resume work.

The issue was caused by the users moving the QuickBooks file to Dropbox. This resulted in data integrity issues. As of now, the other QB user is out of the office for about 2 weeks. Once she returns we can move the file to a proper location.

The issue was caused by the users moving the QuickBooks file to Dropbox. This resulted in data integrity issues. As of now, the other QB user is out of the office for about 2 weeks. Once she returns we can move the file to a proper location.

Rebooted the machine hosting the Revit software, resolving access issues for the engineering department of the client firm.

Deleted a temporary file that began with an illegal character in SharePoint Online, which resolved the synchronization issues on the client's PC.