Managed IT Services In Dublin

The Windows Updates for this workstation were manually run as it had been disconnected from the network for an extended period of time.

Upon investigation, it has been confirmed that the customer's computer is receiving DNS servers from DHCP. As a solution, the customer's password has been reset to the one they provided, and the issue has been resolved.

We have deleted a file named "QuickBooksData.7z" which was occupying a significant amount of space in the customer's profile. This was a temporary measure intended to restore backed up data and has served its purpose. Therefore, we have removed the file to ensure that there is enough space available on the server.

The technical team has successfully resolved issues with the domain controller advertising on the secondary domain controller. This was accomplished through demoting, re-promoting, changing the machine name and IP address, and manually forcing DFS replication using PowerShell. As part of the resolution, we also had to address a problem with SYSVOL not performing an initial replication. This was resolved by setting the max content freshness time to the maximum allowed (999 days), then forcing DFS replication and finally setting content freshness back to 60.

The server copy of QuickBooks has been successfully updated to the latest version. As a result, we have confirmed that the issue with connecting to the server has been resolved.

An email alias has been created for the distribution list as per the customer's request.