Managed IT Services In Gray

The user was set up and successfully signed in and began working.

Collaborated with the web host to update DNS records in order to enhance email security and ensure better deliverability.

When the MFP was rebooted, scanning and printing functions began working properly immediately.

Implemented Conditional Access policies, authentication methods, enabled a Microsoft Authenticator registration campaign, removed users' ability to consent to tenant-wide applications, and performed other security hardening tasks for the Microsoft tenant. Our customer will see immediate security benefits as a result of this.

The server was delivered on site and set up on the network, with all proper cabling and connections.

Moved Active Directory Domain Services (ADDS) to a pair of new domain controllers running Windows Server Core for enhanced performance, improved resource efficiency, and increased security measures. The previous singular domain controller has been successfully removed from the network.

Moved Active Directory Domain Services (ADDS) to a pair of new domain controllers running Windows Server Core for enhanced performance, improved resource efficiency, and increased security measures. The previous singular domain controller has been successfully removed from the network.

Cleaned up the customer's on-premises Active Directory environment to remove unused and insecure accounts, as well as revised organizational units and security groups to reflect current usage of resources.

Created the company in Pax8 and deployed licenses to the customer's Microsoft 365 tenant.

All current users in the organization have been moved to named user accounts in Active Directory and synced to Entra ID.

Fully implemented and configured Entra Cloud Sync for the customer's hybrid environment. Additionally, configured Entra Password Protection.

Jumpbox built.

Rebooted the modem. 

Removed the device from our monitoring system, as the customer confirmed it is decommissioned. This will save us and the customer on licensing costs.

Upgraded the Ram and cleaned up the laptop

Upon investigation, it was discovered that the printer's functionality had been altered to operate as a fax driver. To rectify this issue, our recommendation is to uninstall the current driver and then reinstall the correct driver. Thank you for bringing this to our attention.

The Amicus server service has been started.

The remote desktop gateway service was initiated manually after identifying that the service crashed due to memory resource depletion on the server.

The Wifi access points have been successfully migrated from the old firewall, which is no longer located on the premises, to the new firewall. Our team performed a comprehensive onsite visit to complete this task. During this visit, the devices were factory reset, and we were able to remotely re-adopt them to the new firewall's Wifi controller.We do not anticipate any disruptions or downtime during this process, but please do not hesitate to contact us if you encounter any issues or concerns.Thank you for choosing our services for your IT needs.

The remote access for a specific user has been disabled, as the client will not be working out of the office for some time.

The Amicus Attorney server service has been initiated on your physical application server.

The email alias of the customer has been updated to reflect their new last name. This was done using Microsoft Exchange Admin Center and Entra Admin Center.

Thank you for reaching out to us regarding what appears to be a compromised Coinbase account. We appreciate your attention to security matters and want to help resolve this issue as quickly as possible. Let us know how we can assist you.

Started the Amicus service on the server.

Reinstalled Adobe Acrobat to resolve the issue with PDF previews not working in File Explorer.