Managed IT Services In Hiram

The new computer has been set up and all necessary applications have been installed.

Installed and registered the Chilkat DLL file on the workstation, enabling QLaw Workstation software to run properly.

Scheduled a server reboot at exactly 5 PM per the customer's request for a vendor software update.

Rebooted the firewall, which re-established the Site Magic site-to-site VPN connection. This enabled all domain controllers to replicate to each other.

The user hasn't called back after discussing the probable ISP outage.

Discovered an obvious impersonation attempt that was identified before any damage occurred. This attempt likely may have been caught by a superior spam filter, but the customer is not interested at this time.

Uncheck the option to allow Windows to set the default printer automatically. Then, set the preferred Brother printer as the default. This resolved issues with printing using third-party programs.

Assisted the client with the installation of software that required administrator rights using Windows LAPS via Active Directory.

The new attorney's computer has been successfully set up. Links to the necessary resources have been provided and all essential peripherals, such as email, scanner, and printer, have been tested and confirmed to be in working order.

The firewall was reset to factory settings on site on Friday afternoon, followed by manual reconfiguration to ensure everything is functioning as expected.

The issue was that Adobe is now requiring everyone on the VDI server sign in since one person upgraded it to Acrobat Standard (which is something that cannot be restricted to Administrators only). I changed the user's default PDF reader to Chrome and figured out you have to set "Open PDFs in Chrome" rather than "Download PDFs" to prevent PDFs opening as blank in Chrome.

This computer is currently not connected to the internet to perform updates and has been offline for an extended period of time.

Added the user to the requisite groups for remote working access. Then, assisted the user in logging in to the Twingate ZTNA VPN, followed by an RDP session to the RDS server that hosts QLaw among other apps.

We have successfully created an Azure Storage Account and subsequently set up an Azure Blob with the necessary static assets, such as a logo, for our valued customer to use. To ensure easy access, public access has been enabled on the Blob storage container, and the link has been provided to the customer. If any further assistance is required, please do not hesitate to contact us. Thank you for choosing our services.

The site-to-site VPN experienced an outage, which generated replication alerts from the domain controller. The issue has been resolved, and the alerts have been cleared from the affected domain controller.

Successfully added the customer to the Twingate Users and Remote Desktop Users groups. Remotely logged into the customer's personal Mac and provided assistance in granting Ninja QuickConnect permissions. Afterward, facilitated the installation of the Microsoft Windows App (formerly Remote Desktop) from the App Store and configured an RDP connection for the customer. Initially, the customer encountered difficulty remembering their password, but we were able to assist them in resolving the issue. Lastly, we enabled the Twingate VPN system extension in MacOS Settings.

Assisted the customer in successfully signing into their licensed Adobe account and resolved a licensing issue. Additionally, the full version of Acrobat was switched over with administrative credentials.

The machine has been successfully rebooted, which cleared any potential corrupted states in the system that may have caused the Twingate Zero Trust Network Access to stop functioning.

We have taken action to block the impersonating email address and have advised our client to remain vigilant when checking emails in the future. Fortunately, our spam filter correctly identified the email as impersonation by placing an appropriate label on the subject line. This label should have alerted the customer to the potential threat.

Twingate has been successfully installed and RDP access to the QLaw RDS server has been set up for the customer.

We have conducted an investigation and determined that the customer's account has been decommissioned for a significant amount of time. Thus, email history recovery is no longer possible.

The customer's request to add a delegate to the designated shared mailbox has been completed. Instructions have been provided on how to access the mailbox through Outlook (classic).

A scheduled reboot for the application server has been initiated per the customer's request.

To assist with a recent request, the Microsoft Authenticator was reset for the customer who had acquired a new device requiring setup. After this was accomplished, we proceeded to reboot the computer, ultimately removing all extraneous background instances of Twingate. As a result, authentication was completed with ease. It is worth noting that the RDP connection functioned perfectly throughout the process.

After rebooting the firewall, it is currently functioning properly. A technician has been scheduled to replace it tomorrow as a permanent solution.