Managed IT Services In Lithia Springs

Deleted a OneDrive shortcut that was preventing the SharePoint site from syncing locally in the OneDrive client.

This device has 64 GB of eMMC soldered storage, which means we cannot assist with freeing up storage in this case. Windows will almost always consume about 80-90% of that.

The password has been reset and the client has successfully signed in.

The password has been reset and the client has successfully signed in.

Cloned and installed a new drive in the laptop

Reconnected the laptop and scanner

Implemented Active Directory to Microsoft Azure AD hybrid sync. This enables both on-premises and cloud technologies to work together with a single identity and password, reducing friction for users.

The computer displayed the issue twice while the customer was present, so we swapped the CPU.

Configured cloud-to-cloud backups for Microsoft 365 data, including Exchange Online, Teams, SharePoint, OneDrive, and more.

Successfully locked down the customer's Microsoft 365 tenant with our baseline security policies to ensure that the customer's accounts remain protected.

Onboarded all Indirect Reseller (DAP) and GDAP for service management roles in HaloPSA, CIPP, and Pax8.

Created a Pax8 tenant for the client and onboarded the requisite DAP and GDAP reseller relationships for the vendor. Then, ordered necessary licenses to build out users in the tenant.

The admin account provided in Keeper was used to reset the password, set up a TOTP-based multifactor authentication method, and establish ownership of the tenant.

QuickBooks still crashes. Intuit support is unable to provide assistance. The issue lies within the company file itself and Intuit declines to provide assistance.Our recommendation is to transition to a program that is better designed and offers competent support.

Created the shared drive and assigned it to Group Policy as requested.

I moved VMs to the new SSDs and migrated all the files in the file shares.The old hard drives are still installed if there is a need for large capacity archival storage.

Reinstalled ProPresenter and updated to the latest version, resolving the issue with the software silently crashing in the background.

The computer is currently offline and unable to be patched.

Determined that, for some reason, OneDrive created a duplicate folder to sync the SharePoint site into and disabled sync on the old one. The customer was informed of this and they will begin moving all recently modified files to the new site.

The inactive user has been disabled and individuals have been added to a shared mailbox.

Addressed the customer's inquiries.

Verified that the copier was on the latest firmware. The client was instructed to remove and re-add the driverless printer on their device.

Created the requisite contract in HaloPSA to accommodate customer's needs.

The client has chosen to disregard the low disk space notification presently and intends to free up some space at a later time.

The client has declined the quote for a new laptop citing concerns over shipping speed.