Managed IT Services In Powder Springs

Updated the printer firmware and connected it to the network. 

Advised the customer that the "network security key" was actually the WiFi password.

The user accounts are now created, and the licenses have been provisioned and assigned.

Installed Windows 10

The customer successfully resolved their email issue with the assistance of QuickBooks support services.

One user has been removed from the list of recipients for all accounting emails, and another user has been added due to a change in business ownership.

Dear valued customer, It is with regret that we inform you that we will be closing your account due to no response from you in the past two weeks since our last contact attempt. We value your business and have made several attempts to reach out to you to address any concerns or questions you may have had. Unfortunately, we have not received a reply from you. We appreciate the opportunity to have served you and wish you the best in your future endeavors.

The customer successfully signed into their Adobe account and experienced no issues.

This issue has occurred once and we will monitor any future alerts of a similar nature. Thank you for bringing this to our attention and please do not hesitate to contact us if you experience any further issues.

Viruses and RMMs have been removed and new anti-virus software has been installed on both computers.

The customer has successfully signed out of the Right Networks desktop, resulting in the closure of all QuickBooks Desktop instances. In addition, the customer has uninstalled TeamViewer and removed other unnecessary software that was cluttering the system.

A new graphics card has been installed and it appears to have resolved the issue of the screen flickering.

All files and programs have been successfully transferred and a virus scan has been performed to mitigate any identified viruses. Additionally, access has been logged into the customer/client email accounts. 

Upon arrival at the site, it was noted that the client had already changed the email password and enabled 2FA. Virus scan was performed on the computer and POP was disabled as required. 

The static IP has been set and the RD gateway has been tested on the laptops provided by the customer.

Successfully installed a new firewall and conducted thorough testing to ensure its proper functionality.

Upon investigation, it has been determined that RightNetworks, the provider of the hosted QuickBooks Desktop Pro solution, utilizes TSPrint technology for printer redirection instead of native RDP protocol-level printer redirection. This means that when selecting the "TSPrint Printer" option after adjusting the necessary settings, a dialog box will appear for customers to select their on-premises printer.We apologize for any confusion or inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to contact our support team for assistance. Thank you for choosing RightNetworks for your hosting needs.

Data has been successfully recovered.