Managed IT Services In Watertown

This device cannot be updated, as it is offline.

Please reset the password for the primary email account of the client referred to as Rebecca. Once this is done, kindly proceed to set up the account on her personal laptop using Classic Outlook. This request is being made for the purpose of enabling her to use the account while on travel. Thank you.

The Windows updates were manually run.

It was necessary to modify a registry key on the laptop in order to enable access to shares on the desktop.

Granted access to the terminated end user's files and emails for discovery.

During a recent conversation with a customer, instructions were provided on how to disable the automatic backup and synchronization feature between Google and the customer's phone. Additionally, guidance was given on removing photos from Google Cloud to increase storage capacity.

Procured a new laptop and performed a data and program migration to the newer machine. Resolved an issue with drivers that was preventing CAD software (namely SketchUp) from launching properly. Customer said they wanted to handle licensing transfers themselves.

A shared mailbox has been created with the name ‘hannah@’.

The new laptop has been set up and all necessary programs have been installed as requested by the client. The client was able to locate most of the required license keys, and access has been granted to the relevant software accordingly. The old laptop has been returned to the office, and a separate ticket will be created for its servicing. Thank you for choosing our services.

A WiFi AP was successfully installed and a Microsoft sign-in issue on the customer's PC was resolved.

The Wifi module on the gateway was restarted, resulting in successful connections for all devices.

The server has been successfully rebooted and the QB34 service has been started. To verify functionality, we ensured that the workstations are able to ping the server. If the customer experiences any issues or has any concerns, please do not hesitate to contact us for assistance.

The customer's M365 account encountered some issues that required resetting. In order to restore multiuser mode functionality, the Quickbooks Database Server Manager needed to be restarted.

QuickBooks has been upgraded on two desktops and the server.

New network shares were set up from the desktop PC, and all files that were identified were successfully moved to these shares.

The new drive has been installed on the computer. The customer's data has been transferred from the external drive and they have been successfully signed into Outlook.

New drive installed and old drive cleaned.