IT Support

What’s Most Important in an IT Support Company for Your Business?

Is your small business suffering because you’re still scrambling to handle in-house IT emergencies? Who handles things when your network goes down? Who handles new hardware and software installations? Who handles your cybersecurity? Who handles your data migration? If the power blinks, and you lose your data, is there a sufficient backup system in place?

If you’re still running your own IT services, or you’ve got your most tech-savvy employees trying to keep it afloat, you could be hurting your business more than you know. Wasted time, decreased productivity, and a complete loss of business focus are pretty sizeable costs for any local business. If you want superior IT Support Services at a fraction of the cost of hiring a full-time IT person, you should consider professional IT Support Services from an experienced, knowledgeable team of Business IT Experts. You should consider Computer Helper.

We’ve been a top local resource for small business owners since 1989, and we have the experience and expertise to get all your company’s IT support systems operating at full capacity, so you can get the most out of your business.

The Challenges of Owning, Operating, & Managing a Local Small Business Are Endless. We Can Help.

If you’re like many of the small business owners in the West Georgia or Metro Atlanta areas, you know what owning, operating, or managing a small business is really all about. You know that with great planning, a little bravery, a lot of hard work, and maybe even a little luck, you can keep a small, local business afloat, or even watch it grow. You can surely count on some good times, some lean times, some crazy times, and hopefully some balanced times of growth. But one thing you can’t count on is for problems to solve themselves. When you own, operate, manage, or work for a local small business in Douglasville, Villa Rica, and any one of the other charming big and small towns around West Georgia and Metro Atlanta, you know that when problems arise, they will eventually rest fully on your shoulders.

What are the real costs of your IT Support options? What factors should be considered?

For small businesses, medium sized companies, and even big businesses, you have only a small handful of options regarding Tech Support for your company and your people. For your company to thrive in today’s economy, you need to be operating at the highest rates of efficiency, every day. To grow your company, you must be able to see around the corners of your current technology, and prepare for every new advancement that might bisect your particular arena. Few companies have the in-house personnel it takes to truly handle their IT support needs, while staying cost effective. In our experience, most companies try to handle things in-house, and only on an “absolutely necessary” basis. What’s the best choice for your company? Let’s explore!

1) Hire an employee as in-house IT Support = $40,000 – $65,000/yr. – Average satisfaction level = 7/10

Hiring someone solely for the task of in-house IT Support can seem like a viable option, and it can be a real source of relief for business owners, if they hire the right in-house IT Support person. It keeps the pressure off business owners like yourself, and your employees now have someone inhouse who can keep your technologies going and help improve total efficiency. The only real drawback is having to pony up for annual wages, vacation time, benefits, and whatever else is required. It also makes some business owners nervous to yield all their power of operations to a single employee, regardless of their skill level.

2) Get a current employee to do it = $10,000 – $25,000/yr. – Average satisfaction level = 3.5/10

This might seem like a better option than doing it yourself, especially if you have someone who is gifted at IT type things. But unless you want to hire someone to replace the work that this double-duty employee will be missing by handling your IT Support, expect a downturn in productivity, or at the very least a very frazzled and overworked employee, and a growing divide between them and your other personnel. Low rate of return. Low rate of satisfaction. Nobody wins for very long.

3) Ignore your company’s need for IT = $15,000 – $50,000/yr. – Average satisfaction level = 2.5/10

Sounds ridiculous, right? But you’d be surprised how many business owners like to pretend that their IT problems never happen, or that they can just navigate through with a few tricks off the internet. They unrealistically expect employees to produce quality work on faulty machines, using inefficient systems. Negative factors like time wasted, constant distractions, halted workflows, missed deadlines, massive data loss, and your lack of concern might actually cause good people to leave, and leave you in an even bigger bind. In the long run, this is definitely the lowest average satisfaction level, and the quickest way to make your company obsolete in today’s business world.

4) Be your own IT Support = $30,000 – $200,000/year – Average Satisfaction level = 3.5/10

As your business grows, this might be a natural progression, especially since you’re likely the one making new technology purchases. But every hour you spend as your company’s IT Support is another hour you spend NOT growing your business. Add up the missed opportunities over time, along with the general dissatisfaction that you and your employees will likely have with the current status of your company’s informational technology systems, and your satisfaction level drops considerably.

5) Hire an IT Support Services Consultant = $400 – $2,500/month – Average satisfaction level = 9.8/10

The above satisfaction level is based on Computer Helper’s most current ratings. And while we can’t speak for every other IT Support company out there, we can promise you that when you choose Computer Helper’s team of technology experts, you’ll get the very best of what we have to offer, every single time you call. Not only might this be the most efficient option for your company, it very well might be the most cost-effective option as well. Depending on your needs, desires, and the frequency of IT Support visits, full-service IT Support could take your company to the next level.